What is NDR in Courier & How to Fix Non-Delivery Reports
Understand NDR (Non-Delivery Report) in courier services, why delivery attempts fail, and how automated workflows resolve them.
What is NDR in Courier & How to Fix Non-Delivery Reports
NDR stands for Non-Delivery Report. It is an operational exception notification generated by a courier partner whenever a parcel delivery attempt is unsuccessful.
How NDR Management Works
When a courier rider marks an order as 'Failed Attempt', an NDR log is generated. Without an automated NDR management panel, these failed orders sit in courier hubs for 3-5 days before being marked as Return-To-Origin (RTO).
- ✓Instant Webhook Alert: Ingest NDR logs within seconds of rider entry.
- ✓Automated Buyer Outreach: Send interactive WhatsApp messages asking buyers for corrected addresses or landmarks.
- ✓Direct Courier Re-Attempt Push: Transmit updated instructions directly to courier systems.
Discover how AIShyp resolves NDRs on our NDR automation page.
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