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Reverse Logistics
Reverse logistics is the process of moving returned shipments back to origin.
Detailed Explanation
It includes return pickup, transit, inspection, and refund/replace workflows. High reverse logistics volume can hurt unit economics if unmanaged.
How It Works
Returns are initiated, courier pickups are scheduled, and status is tracked until inventory reconciliation.
Why It Matters
Efficient reverse logistics reduces losses and improves customer confidence.
Related Product Resources
Related Topics
What is RTO in Ecommerce Shipping?
RTO (Return to Origin) is when an undelivered order is sent back to the seller.
NDR in Logistics Explained
NDR (Non-Delivery Report) captures why a shipment could not be delivered.
Ecommerce Shipping Workflow
Ecommerce shipping workflow is the end-to-end process from order to delivery.